Privacy Policy

PRIVACY NOTICE

Last updated September 02, 2024

Overview

The Coaching Record LLC describes how it accesses, collects, stores, uses, and shares personal information when users visit the website, use the mobile application, or engage with The Coaching Record communication platform.

Key Points Summary

Personal Information Processing: The company processes information depending on user interaction, choices, and features used.

Sensitive Information: We do not process sensitive information.

Third-Party Data: The company does not collect information from third parties.

Data Processing Purposes: Information is processed to provide services, communicate with users, prevent fraud, and comply with legal obligations.

Information Sharing: Data may be shared with vendors, service providers, and business partners in specific situations.

Security Measures: The company implements technical and organizational security measures, though no system is completely secure.

Information Collection

Voluntarily Provided Information:

• Names, phone numbers, email addresses
• Usernames, passwords, contact preferences
• Billing addresses, payment card numbers
• Contact or authentication data

Payment Information: Handled and stored by Stripe.

Social Media Login Data: Profile information from Facebook, X, or other platforms.

Application Data: Mobile device access including contacts, calendar, storage, camera; push notifications; device identification numbers.

Automatically Collected Information:

• IP addresses and browser characteristics
• Operating system and language preferences
• Referring URLs, device names, location
• Log and usage data
• Device event information

Information Processing Purposes

The company processes information to:

• Facilitate account creation and authentication
• Deliver requested services
• Respond to user inquiries
• Send administrative information
• Enable user-to-user communications
• Request feedback
• Send marketing communications
• Protect services from fraud
• Evaluate and improve services
• Identify usage trends
• Determine marketing effectiveness
• Comply with legal obligations
• Enhance anonymous datasets

Legal Bases for Processing

Processing relies on valid legal reasons including user consent, legal compliance, service fulfillment, rights protection, and legitimate business interests.

Canadian Residents: The company may process information with express or implied consent, which can be withdrawn at any time.

Information Sharing

Third-Party Service Providers: Vendors and consultants who perform services under contracts requiring data protection.

Categories of Third Parties:

• Cloud computing services
• AI platforms
• Communication tools
• Data storage providers
• Payment processors
• Performance monitoring tools
• User authentication services
• Social networks
• Data analytics services

Business Situations: Information may be shared during mergers, acquisitions, business transfers, or with affiliates and business partners.

Other Users: Information shared publicly or in user interactions may be viewed by other users and made available outside the platform.

Cookies and Tracking Technologies

The company uses cookies and similar tracking technologies to maintain security, prevent crashes, save preferences, and assist site functions.

Third parties and service providers use tracking technologies for analytics and advertising, including targeted advertising based on user interests.

Google Analytics: Users can opt out at https://tools.google.com/dlpage/gaoptout

Artificial Intelligence Products

The company offers AI-powered features including insights, bots, predictive analytics, machine learning models, video analysis, and text analysis.

AI Service Providers: Google Cloud AI, OpenAI, and Microsoft Azure AI process user input and personal information.

Data processed through AI products follows the same privacy protections outlined in the notice.

Social Media Logins

Users can register using Facebook, X, or other social accounts. The company receives profile information including name, email, friends list, and profile picture.

The company is not responsible for how social media providers use the information.

Data Retention

Information is retained as long as necessary for the stated purposes or as required by law. No personal information is kept longer than sixty months after account termination unless legally required.

When no legitimate business need exists, information is deleted or anonymized. If deletion is impossible, data is securely stored and isolated.

Information Security

The company implements appropriate technical and organizational security measures. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

Users should only access services within secure environments.

User Privacy Rights

Depending on geographic location, users may have rights to:

• Access and obtain personal information copies
• Request rectification or erasure
• Restrict processing
• Data portability
• Object to processing

Withdrawing Consent: Users can withdraw consent at any time by contacting support@thecoachingrecord.com

Opting Out of Marketing: Users can unsubscribe from marketing emails using provided unsubscribe links or by contacting the company.

Account Management: Users can review, change, or terminate accounts by logging into account settings.

Cookies and Tracking: Browser settings can be adjusted to remove or reject cookies.

Do-Not-Track Features

The company does not currently respond to Do-Not-Track browser signals as no uniform technology standard exists.

United States Resident Rights

Residents of certain states (California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, Virginia) may have rights to:

• Request access to personal information
• Receive details about processing
• Correct inaccuracies
• Request deletion
• Obtain copies of personal information
• Opt out of targeted advertising or profiling

Policy Updates

The company updates this notice as necessary for legal compliance. Material changes will be announced through prominent notices or direct notification.

Contact Information

Email: support@thecoachingrecord.com

Mailing Address: The Coaching Record LLC 5900 Balcones Drive, STE 100 Austin, TX 78731 United States